30 day satisfaction guarantee states that if you purchased the product directly from us for delivery in the US, then for the first 30 days after the original shipment date of your order, if for any reason you are not satisfied with the purchase and you have not damaged the product through neglect or misuse, then you may contact Customer Support (at support) to obtain a return authorization number and shipping instructions.

Once the product has been returned to us and has been ascertained to be complete (including the original product box, with the unit in its original packing materials) and undamaged, your purchase price, less shipping and handling, will be refunded to you.

Note that if the product is defective, you may either request a refund or an exchange-or-repair-based replacement (per our 30 day warranty). We cannot guarantee that we will accept returns that have not been authorized by us.

30 day manufacturer's warranty states that, for all laces, if the product fails in normal use (with no abuse) within the first 30 days of ownership, then we will repair or replace it (at our option) at no charge to you except for your cost of shipping it to us. Foreign orders must pay shipping, handling, and any import or export related expenses for both directions of the shipment. For most USA orders, there are no shipping charges for the shipment of the repaired product to the customer on warranted product repairs if ground shipping is selected. Please contact customer support support@lightmeuplaces.com to obtain a return authorization number and shipping instructions, and to determine if this warranty applies to your case. We cannot accept returns that have not been authorized by us.